Context without a lookup
The person answering sees the account’s open deals, unpaid invoices and recent meetings on the ticket, because they are records on the same customer, not data in another tool.
A support desk that already knows who is asking.
Version X support handles the full ticket lifecycle, triaged on arrival, with every ticket attached to the same customer record as that company’s deals, invoices and contracts. Included from Launch at no extra cost.
- Replaces
- Zendesk, Freshdesk, Intercom
- Available from
- Launch · €499/month
Triaged before anyone opens it
Tickets arrive categorised, prioritised and routed. What would have been an hour of queue management happens before the queue exists.
Support signal reaches the rest of the business
Two tickets from one account in a week is a churn signal, and it lands on the account record where the person who owns the renewal will see it.
Who works here
Your head of support triages on arrival and drafts the reply from what the account history actually says. Ori escalates the ones where the customer is also overdue on an invoice or late in a renewal, because that is the part no support desk can see on its own.
Questions about support desk.
Does Version X replace Zendesk?
Yes, for companies of roughly 5 to 100 people. The difference is that the ticket sits on the same customer record as the deal and the invoice, so answering it does not require opening a second system to find out who is asking.
Can AI answer tickets automatically?
Ori drafts replies from the account’s actual history and can answer repeat questions directly. Multi-step actions run through approval gates rather than being written silently, which is the rule for anything Ori does.
Which tier includes the support desk?
Every tier, from Launch upward.