Support that opens a ticket already knowing who is asking.
Version X triages tickets on arrival and shows the asking company’s deals, invoices and meeting history on the ticket itself. Ori drafts replies from the account’s actual history, and escalates the tickets that are also a commercial risk.
Today
- Answering a ticket starts with finding out who this customer actually is.
- The same five questions arrive every week.
- A frustrated customer is also three weeks overdue and nobody connects the two.
On Version X
- The ticket carries the account’s full history without a lookup.
- Repeat questions are answered by Ori, with the rest triaged and routed.
- Support volume feeds customer health, so a pattern reaches the account owner.
Who does this work
Not a tool you operate. Ori orchestrates, and the heads below do the work on your desk.
Head of Support
Answers your customers out of your own documentation, and says when the documentation is the problem.
Head of Knowledge
Answers from your actual process rather than a general model, and says when the documentation and the records have drifted apart.
Head of Client Health
Reads support volume, invoice behaviour and quiet accounts together, and sees churn coming while there is time.
Meet the rest of the team, and add specialists of your own wherever you need them.
The modules you will live in
Questions.
Which tier includes the support desk?
Every tier, from Launch upward, at no additional cost.
Will AI answer customers without us checking?
Ori drafts and can answer repeat questions directly. Anything multi-step runs through an approval gate rather than being written silently, which is the rule everywhere.